Live Terms & Conditions (April 2026) 

1. General

1.1 Terms used:

“Us” / “Our” / “We” shall mean Olive Hill Records.

“Equipment” shall mean goods, components, and any other items hired or sold by Olive Hill Records.

“Services” shall mean any work carried out by Olive Hill Records or any of its representatives.

“You” / “Your” / “The Client” shall mean the person, firm, corporate or public body hiring or purchasing equipment or services.

1.2 This document will have been sent out to you upon your expression of interest in working with Olive Hill Records, or confirmation of your booking with us. It is your responsibility to ensure you have read and understood the below points. these terms will apply from the point of confirmed booking onwards; by continuing with your booking, you agree to the following:

2. Payments/Deposits

2.1 Payment is due in full on or before the due date stated on the invoice.

2.2.1 Failure to meet the terms on your invoice (late payment) will result in you being charged an admin fee of £25. You will receive a reminder by email and you will be given three (3) business days from this point to pay any further charges.

2.2.2 Further lateness after this time has elapsed will result in a charge of 10% of the invoice total being added to the fee per calendar week overdue, backdated to the original due date.

2.2.3 Any payments that are due in advance (e.g. Recording sessions) that are not settled by the due date listed on your invoice may result in the cancellation of your hire.

2.3 Any deposits charged to secure booking with us are non-refundable in the event of cancellation for any reason(s).

2.4 Any deposits taken by us for recording sessions will be fully refunded only after it has been confirmed that the equipment used during the session was not damaged. Please see section 4 for more detail regarding recording sessions.

2.5.1 Payment is generally expected to be by bank transfer. The information for this will be listed on your invoice.

2.5.2 Payment by any other method(s) can be arranged but will need to be agreed in advance (7 days or more) of your due date. Some other methods may mean that any associated banking charges are passed onto you.

3. Cancellations

3.1 From the point of booking confirmation all services provided by us will be subject to our standard cancellation policy (unless stated otherwise). This is listed below as calendar months/weeks and percentages of your balance owed to us:

Within three (3) months: 20%

Within one (1) month: 50%

Within one (1) week: 100%

3.2 Should we choose to waive any of our cancellation fees, this is done on a case-by-case basis and should in no way be used to influence any decision past, present, or future.

3.3 Cancellation fees will be invoiced for and will be subject to standard payment terms as per section 2 (above).

4. Live Events

4.1 The Client assumes full responsibility for all equipment used during the live event from arrival to the event venue to the departure from the event venue, including all time in between. The Client shall be liable for any and all costs resulting from third-party damage, loss, theft, or other incidents, up to and including the full replacement value of the equipment.

4.2.1 In the event that any item(s) used during the event are missing or stolen, the Client must report the incident immediately and take all reasonable steps to recover or return the item(s) within five (5) business days, unless otherwise agreed.

4.2.2 Should the item(s) remain missing or unrecovered after this period, the Client will be charged the full replacement cost of the item(s), in addition to any applicable restocking fees.

4.3 Olive Hill Records accepts no liability for injury, damage, or any costs arising from the use of equipment during live events. The Client is responsible for ensuring adequate insurance coverage for such risks.

4.4 The Client will be charged a day rate in accordance with the current rates outlined in the Olive Hill Records Pricing List. Bookings scheduled outside of standard hours may be subject to additional charges, as detailed in the Pricing List.

5. Timings

5.1 Any timings that have been agreed should be adhered to as near as possible. Reasonable charges will be accommodated to the best of our ability but in some cases may result in further charges.

5.2 Finishing times for planned events agreed at any point up to and including the day of the event should be adhered to. Small overruns (fifteen (15) minutes) will be accommodated but anything past this will result in extra charges being applied.

5.3 In addition to point 5.2, if the finish time of the event coincides with any external restrictions (e.g. venue curfew), we cannot accommodate even a small overrun. Services will be halted and we are not to be held responsible for any repercussions due to this.

5.4 Any “Day Rate” bookings are to cover a maximum of eight (8) hours under this fee. Any extra time will be charged for on a per hour basis.

5.5 In the event of any delays to set-up/de-rig that are out of our control we are not to be held responsible for any delays further down the schedule as a result of this.

6. Information

6.1 You should take all reasonable steps to ensure that we are well informed as to the nature of our task. This should include (but not limited to) all artist and venue information, timings, any restrictions (logistics, sound levels, licensing, etc.) and any other relevant information. We are not responsible for any shortfall in the event that this information does not reach us in a timely manner.

7. Right of Refusal

7.1 In the event of any unacceptable behaviour during the course of our business with you or anyone associated with you, Olive Hill Records (and its representatives) reserve the right to refuse the continuation of any work(s) being carried out. You will still be required to pay in full should this occur. This includes, but not limited to; Malicious intimidation, Threats of or actual violence, Threats of or actual damage to equipment or property, theft, etc.